Cassa Vida

Why was this delivered with only one little delivery guy? a 2. 4 heavy unit getting dropped/slid off the back of a truck onto Trolly There was internal damage to one of the units & I think this causes the doors to be out of alignment. Otherwise units are nice

I assume that the packaging and transport process was not the most adequate, since one of the extension hooks came bent and detached because the screws broke (they are small screws that pull the bottom out) leaving part of the screws inside very difficult to remove. That forced me to straighten the hook as much as I could, but I had to move it to one side because a new screw could not be put in since the space was filled with the broken screws. I managed to do it, but now I can only keep the round table. I cannot extend it because the hook does not fit with the support. On the other hand, the piece of wood that opens to extend the table also came with three broken screws, which fortunately I was able to remove with pliers and replace them.

Very disappointing lack of communication about Christmas closures and shipping. The chair itself is fine

.

The item I purchased was available at a few furniture stores online. However I chose to go through Casa Vida despite the product being $200-300 more expensive, because they had stock arriving within 5 days of my order. This was in early Dec. However, it took another 6-7 weeks for delivery (delivery being $200), and multiple follow up emails. On two occasions I was given a window of time that the delivery would occur, and these lapsed. I contacted the company yet again, and within a minute of my email, received tracking information for my delivery. After this, I had a response from my email saying the delivery company had already contacted me; however it was too convenient that this was only prompted by my most recent follow up inquiry. In hindsight, I should have saved the extra dollars and gone through one of the other companies that were selling the same product. As it turned out in my experience, the wait time for coming back into stock, and delivery, would have been the same. I was nervous to write this review about my experience. I had read other people’s reviews where a representative from Casa Vida personally degraded the reviewer, which was incredibly off-putting. However, I do feel it is important to honestly communicate my disappointment in my experience.