brooklyncandlestudio.com/

The candles themselves smell very much like shampoo, so it is neither here nor there. I lit one for the first time and it was not overwhelming. The problem was that I ordered 3 candles and only 2 came.

I bought 3 of the Hinoki candles on sale online because I smelled them in a store and loved them. After lighting then I discovered that they have NO throw. At all. Like I nearly burned my nose trying to get close enough to see if I could smell it. I don’t mind paying more for a luxury item but even on sale these cost WAY too much to not put off ANY scent. Sorry to have to give these 1 star as I was really excited about them.

My package was never delivered. Customer service was no help. I will be filing a claim with my credit card

I bought my first Brooklyn candles in February. Since then, between me & my husband, we placed two more orders, most recently from the sale. My “misprint” reed diffuser arrived not misprinted, but with a big, jagged chip in the glass that I discovered because it almost cut me when I opened it. I took my time to write a really nice email, photo included, just stating that I wish the diffuser was correctly marked damaged instead of misprinted, so I would have opened it more cautiously. That was two weeks ago and Brooklyn Candle Studio has just ignored me. That is in stark contrast to the almost instantaneous response that I received when I emailed a question about an item. I wasn’t expecting anything, but acknowledging me would have been nice. I won’t be purchasing from BCS again due to this; I work too hard for my money to spend it where I am not valued as a customer.

I tried to return one of my calendars and haven't heard back from customer service after emailing twice. Very frustrating, as I'd like to exchange a candle and am not able to do anything without an email back.