Excellent customer service
I have not finished putting the bed together. Since I received the bed, I have done everything, by myself, aside from uplifting the cabinet off the floor (where it was assembled). All total, it’s has probably taken only two hours, as I am working on it when I have time. I encountered a problem, of my own fault, during assembly of the bed cabinet & hutches. I dropped a piece onto a shelf & destroyed the shelf beyond repair. I contacted customer service & told them what had happened & to please send me a replacement piece. I received an email that, they would have the piece made & sent to me, at no cost to me. I have not received the piece, but it has only been 4 days since I contacted them. So far, I have had nothing but an excellent experience! Highly recommend, if you are considering a Murphy Bed