Boori UK

The desk was delivered damaged. The is a chio behind the desk

We really liked Boori when we read about them online, and the designs look lovely. We've now got our items in our new child's room, but unfortunately the ordeal to get the items was stressful, poorly managed, poorly communicated and severely below the expectations we had for the company. Issues include: - Delivery weeks after expected delivery date when ordered - Packaging was non-recyclable, non-eco and wasteful (filled 4 large bags of refuse) - Despite all the packaging, there were two scratches on one of the items (we have been partly compensated for but just a bit of a shame. When a wax stick was sent to try and fill in the colour, it is a markedly different shade of pink to the furniture. ) - Poor construction: In some instances the bolt holes did not line up perfectly with the bolts - Sent incorrect item: At one stage in the process we were sent something completely incorrect which we hadn't ordered. . . gave an impression of chaos in their logistics dept - Confusing marketing: The website encouraged us to buy a package 4-item deal including acrylic bookshelf stands and a bookcase, but the package didn't include the bookcase which the bookshelf stands were compatible with. Now we have bookshelf stands which don't fit an item of furniture we have.

Customer service needs improving, you need to pick up the phone & talk to your customers & let them know about delays. Not leave it up to them to chase via emails.

Delivery was initially made or the wrong property

Poor quality item received. Asked about refund policy via email, which confirmed no charge for returning faulty items. Refund processed with only poor quality product refunded, and shipped charged.