www.barclaybeds.com

I wish I could give a zero!!!!

I ordered this bed as it looked like exactly what I was after (as it turns out the bed looks nothing like the image on line!) and the quality and finish of the product is truly awful. There are visible and protruding staples on the footboard’s “elegant and stylish” edging which has “beading (as described in the product text) which is actually an uneven and cheap looking stop of collated faux press studs which as far as I can see is merely to mask the frayed and uneven fabric edging. I contacted the company under the impression that like all other companies they were bound by a customers statutory rights when supplying a faulty and unfit for purpose item not as advertised to ask that the bed be collected and I be given a refund to be told (after 5 days) that I would have to send it back at my expense and would only be entitled to a 40% refund as the bed is custom made. I was never made aware this was a custom piece and merely selecting a size a colour does not indicate custom made in my eyes as these were standard drop down boxes suggesting it was a stock item. I was never informed that if I was to order then no refund was possible. So despite another email explaining that this was a faulty item along with photographs to show the areas that were frayed and staples I still, 7 days on, have had no reply. I have since ordered another bed from another website at a similar price, which only compounds the poor quality of this Barclay bed product! So in short unless you have over £500 to waste on something that resembles an 11 year olds class textiles project, Do not order anything from this shambolic website.

Liars