ald.kitchen

No one answers a phone call or returns your call. All I get is texts

I bought a fryer from your Amazon seller(you) and it did not work. I sent it back at my expense $167 and I was told the problem was not warranty I am out of $167 shipping cost for your product. Well I like the product but won't be doing any more business with you and any of your affiliates in the future. If the product work you are lucky And if it doesn't work well you're unlucky With trying to get any help.

If you are considering buying refurbished products, don’t buy it. They advertised that the product would have some dent and should not been used before. Our product arrived falling apart to pieces, missing screw, bent leg, it has been used with oil inside, scratched, popped our store breaker when plugged in. We tried to use it since they would not cover the shipping cost back and we needed it as a back up for our grand opening. What a disaster. Filed chargeback with our credit card as the product arrived completely unusable and they would not honor their promise and would make you pay for shipping. Avoid at all cost

I just got a taiyaki machine and the 2nd week I notice that the machine was peeling . I contact immediately customer service and they told me that I have to email the company, I explain the people that I only used the machine 4 times in 2 weeks and they told me that I scratch the machine myself. I sent pictures and they refused to help. After 4 weeks back and forward they told me that the only option I have is pay for shipping and send the machine to them and they will inspected and let me know. At this point I have a machine all peeled and is not heating properly so is not even cooking the taiyakis evenly. They sold me a defective machine and refused to help me.

Takes several emails and red tape. Does not provide mailing return label as stated on policy on ALD website.