ESP Water

Spent (possibly wasted) $27. 00 and RO still not working-return denied! I am NOT pleased!

Wrong part and I emailed asking to return and never got a reply until this email asking for a review. I would appreciate someone from ESP contacting Me so I can return the wrong part and get a refund.

I am very satisfied. Ordering was very easy, the person I talked to knew exactly what filters I needed and they arrived quickly. I'll continue to use ESP and tell my friends about them. Thank you.

Slow shipping

I ordered a Viqua Lamp and Sleeve Kit for D4 but ESP shipped me the wrong items. OK, we all make mistakes but now I've got to call them, take pictures of the wrongly sent items, wait for a return label and then I have to go to the UPS store to return the items. They finally send me the correct items and they work great as always but then a couple weeks later I get the wrongly sent items delivered back to me?! Turns out they moved and didn't update their return shipping labels so now I have to go thru the whole return process again - all because they sent me the wrong items. In the end I spent three hours dealing with their MULTIPLE mistakes - three hours that I could have been working and making $. The way I see it as ESP owes me at least one FREE Lamp/Sleeve kit for my troubles.