Primrose UK

Purchased a heated waistcoat & hand warmer as gift, unfortunately the recipient wasn’t ‘over keen’, so returned both items.Nothing wrong with either of the items, just not suitable. Am yet to receive a refund, but am sure I’ll get it soon. Hopefully a great service, time will tell.

Very impressed with the customer service I received. Speedy response to a problem which is now fixed even during the manic Christmas period!. Cannot find fault. Respect to Monica who dealt with my issue.

Bird bath was damaged when it arrived but these things happen when I contacted primrose they could not have done more and it was replaced very quickly. Will use them again. Very pleased with the service

No review to give. Still waiting for goods to arrive after some four weeks. Promise made by automatic machine did not materialise.

Email acknowledged promptly so now await full response