Amazing Customer Service, Fast, Caring, Exceptional to any big box store
Late yesterday, I reached out regarding a cabinet design and was pleasantly surprised to be connected with Ashley almost immediately after receiving the automated email stating it could take up to two business days for someone to contact me. I was hoping to move quickly in order to take advantage of the current sale, and Ashley made that possible.
This afternoon, Ashley called me to review everything I had submitted, carefully discussing my layout, measurements, and design preferences to ensure she fully understood my vision. What impressed me most was her dedication and attention to detail. She continued responding to my emails and text messages well into the evening—until nearly 9:30 PM—making revisions, answering questions, refining the design, and helping me maximize the value of my purchase while ensuring I got everything I wanted.
Because of Ashley’s responsiveness, professionalism, and genuine care, I placed my order with complete confidence and without hesitation.
Before finding RTA Cabinets, I had met with three other cabinet companies and gone through this same process. Unfortunately, those experiences were marked by poor communication, lack of follow-up, and little interest in helping me achieve my goals. Ashley was the complete opposite. She took ownership of the project, listened carefully, offered thoughtful guidance, and made me feel like my project truly mattered.
In fact, although the cabinets ultimately came in above my original budget, Ashley’s exceptional service and commitment to helping me create the kitchen I wanted made the decision easy. Her level of care and dedication is the reason I chose RTA Cabinets over your competitors.
Employees like Ashley are the reason customers return, recommend your company to others, and feel confident making significant purchases. I hope she receives the recognition she deserves for going above and beyond.
Thank you for providing such an exceptional experience, and please extend my sincere appreciation to Ashley.