sleepahh

This company has terrible customer service. We've ordered the sofa and since then we didn't hear from them again. I have been contacting them once every month or couple of months asking for an update as to what's happening with the sofa and if it'll be delivered on time as they "promised" since noone was updating us. Coming up the time they're supposed to deliver the sofa they're saying it's not ready but didn't think of letting us know prior to it. I had to keep trying to get any information I could regarding the delivery wasting my time instead of them reaching out. It took them an extra month or so to deliver the sofa from what they've "promised". The sofa came with a defect to which the delivery guys took pictures of and I did too to say they need to send a replacement and they agreed thankfully. Waited for another month and a half for them to send the wrong part for replacement. When the delivery guy came with the wrong part, took again pictures and videos to to provide them with more proof of what they're supposed to manufacture. Noone is contacting me back for this. Again I have to chase them. The sofa's replacement part will take another month plus the delivery times I'm probably looking for another 2 months on top of all this waiting if they'll get it right this time. The sofa itself looks nice and it's comfortable but the quality of it is really poor. It's getting marks and scratches out of anything so easily. We've opened and closed it just a bunch of times to check if the mechanism works alright and the side of it is already looking scratched as when it's opening it's rubbing itself to the corner piece so it's gaining a scratch with every opening and closing. There have been more things that I can't even bother to type but all in all I've waisted so much of my time and a lot of money for this process that has made it not worth it for sure.

Multiple issues due to damage to my property, not delivering in small pieces which I paid for and losing the sofa on one occasion. I have sent formal feedback with full details and have had no response