Great Customer Service
Found Carolina Forest Vacuum & Sewing while searching for a vendor that sells the Brother PE800. These people have not been anything short of amazing. I ordered a machine that was on backordered, and I knew that when I placed the order. I was in no rush, I just wanted to be on the list to receive one. Every time I called, no matter who answered, they were always honest about the delays in receiving the machine from Brother. They always thanked me for my patience and because of that, I didn't cancel my order and I'm glad I didn't. When Brother started shipping machines, Carolina Forest Vacuum & Sewing called me great news to verify my address because I was getting a machine. I'm glad I waited and I'm glad I used Carolina Forest Vacuum & Sewing. You guys are a great crew. I will be in touch when it's time for an upgrade.