Wrong size
I ordered a hotel robe in XL which is my usual size. Unfortunately, when it arrived, it was a great deal larger than I expected. I telephoned and I was advised that I would have to send it back at my expense. I was told that the P&P might be a little more than I paid to receive it in the first place (i.e. £4.95).
That was correct. I was horrified to find that the cheapest way to send it back would cost me £15.95! I deal with other online clothing suppliers who always send a return label just in case, for any reason, the purchased item fails to give satisfaction. It was explained to me that the sizes of hotel robes are always made on the generous size but, frankly, it totally swamped me. I am disappointed.