bloomscape.com/

Replaced dead plant but took weeks to receive it

While the customer service is generally good, and shipping methods/practices/packaging have gotten somewhat better over the past 5 years or so, I still ALWAYS receive damaged/broken, half dead, BUG INFESTED, root-bound, FILTHY plants that are badly leaning towards one directionor the other (clearly no one rotates the plants for even growth at ANY location, because I have received plants from FL & CA (and maybe a 3rd state, but I can't recall) and they are ALL the same issues, every time. The ecopots are WAY overpriced and constantly have issues - off coloring, imperfections, arrive broken, etc . . . I hoped Bloomscape would get better, but it seems they don't really care about their plants anymore! The plants I received several years ago were MUCH better, and every order since has been nothing but a disappointment. They do try to make it right . . . but it's by offering more sub-par plants, not a refund, and CERTAINLY not by making sure you get excellent plants for replacements! . . . I loved them at first, but now I highly recommend buying local instead - or finding a less expensive online plant retailer, of which there are MANY now!Even my local Wegman's grocery store had less expensive and better looking plants (including a triple Dracaena tree for under $50, and a red prayer plant for $4!). Do better, Bloomscape. . . do better :'(

Plant arrived in bad shape

The plant is beautiful and healthy. However, it arrived much later than advertised, including 3 days after Mother’s Day.

Plants arrived relatively fast . . . . but they just aren't packed well enough to withstand horrible FedEx - they do NOT care if your box says "this side up, live plants" or anything else . . . pretty sure if you write "this box will EXPLODE unless THIS side is UP!!!" And FedEx would STILL throw it around their truck and intentionally set it upside down! They also delivered in a completely unmarked truck, and the driver was RUDE! I waved, said hello, was very polite, asked "how are you today?" And was just going out of my way to be very friendly, but the driver didn't even acknowledge my existence! Then just walked away - no goodbye, thank you, have a nice day - nothing! It was very odd and off-putting. My plants arrived broken, damaged, not taken care of, and had gnats in the soil . . . I didn't complain, I just won't buy from this seller again. Between the plants' conditions upon arrival and the shipper, it was an unnerving experience that I would prefer to never repeat :/