Gained a customer and advocate!
5 star for a pleasant experience all the way around.
I was very happy that I shopped around online before going through the usual business. I saved roughly 30% or $120 for the same product but also have to tip my hat to their customer service!
Family member passed away so I was traveling unexpectedly. I contacted their customer service, got to speak with Rep in The US(rare) and they not only made it easy to change shipping but expedited it to accommodate my schedule due to the circumstances. Got exactly what I ordered and it came early.
They’ve gained a loyal customer.