www.urbanhydration.com

I’ve purchased 3 different bath sets and have only opened one so far, which is the Vanilla set. It literally did not have a vanilla scent to it. I can smell it just a tad bit in the oil. I did add vanilla essential oil to my scrub and bubble bath. Won’t purchase this one again. Hopefully the others is not the same.

I ordered once before and everything was correct, I got my order as fast as they said it would come, and the products were amazing!! I decided to order again, spending more than the last time because you never know about a business until you try them out. This second order took longer to arrive, the shipping information was incorrect, the order was incorrect, I did not get what I wanted, and customer service was of no help. I called multiple times and left messages, but nobody called me back. A week later my order appears on my doorstep. As soon as I find out that it was incorrect, I emailed them to let them know. They end up telling me that I have to send the incorrect order back using their shipping label and they will send the correct stuff. Well, they email the shipping label and I can't print it. I asked if they could mail me the label since this was their mistake. He said they cannot do that. Now I have 4 charcoal face masks and I don't get to try the other ones. If their customer service was better, their products are worth trying. I live in a rural area and depend on shipping for a lot of things but I can't deal with terrible customer service.

My hair must be super dry. It def left some moisture but still very frizzy and dry.

It stripped the moisture from my hair. I don’t recommend this product.

Ordered the body oil, got the body wash. Sent email to customer service with no response. Also got pump/spring for lotion that doesn’t fit or work. Won’t order again. Overpriced product not worth the $ or time.