I love my swannies. However,
I love my swannies. However, the Swannies sent to my aunt was not what I had ordered. By the time she returned them to me, it was outside of the 30-day refund window. However, the service agent worked with me and offered different options. In the end, she processed a refund to my credit card because the replacement was not an option. Thank you, for working with each individual case within your guidelines for exchange/refund. I am impressed with your attention to the needs of the customer.This is truly an exceptional way to do business.