Sam Villa Professional

When I placed my order my card was declined because my shipping address was different then my billing. So I immediately placed my order again using the same address and it went through. The problem with that was now I have had my card charged plus a hold for the same amount due to the first order being declined. The hold did not come off until the day after my order was shipped and that is very inconvenient! There should be an option to ship to a different address without this problem. Secondly you should receive a email once your order has been shipped with a tracking # link. I was told by the support team that the emails don’t always go through however I get emails all the time from this website without trouble. Lastly I was disappointed when I got my two new pair of shears in and realized that the size is smaller then my current shears (same brand, same style, same length) and when I called to check on it I was told I could send them back for $40. I decided to keep them because I already spent over $500 in the first place (with 20% off.) I think if the sears have changed there should be a disclaimer. That is why I kept my boxes for the last 4 or 5 years so I could make sure I knew the size and style. So needless to say I would rather purchase from my local RDA so I don’t get any surprises or extra charges. Not to mention if I am unsatisfied I could just send them back at no charge.

Confirmation number 200015023 blending shears sale

I ordered the cutting stool, it came 8 day later without wheels, I called to then be redirected to a 3rd party on the issue to then having to wait, didn’t even offer to expedite mess up. so far it’s been 8 days later and still no wheels.

Still not received my scissors. They were sent to the wrong address in the wrong country. I have been informed they are being resent but still waiting 2 weeks later

My thinning shears that I bought do not cut properly. They rub a good bit and do not cut well. I am very disappointed. I expected a better quality tool.