Weak execution, tbd effectiveness
Someone needs to overhaul operations here. I received a dozen emails warning my test was going to expire before I ever received it. Three emails to customer service went unanswered. I then got my formula for approval before the test results. The test results warned I wasn't responsive to the primary ingredient they recommended. Finally, my formula is identical in components to my friend's indicating this isn't as custom as they want to make you believe.