Truly Personalized
Skincare products always have mixed reviews because everyone’s skin is different. Proven was no different but I did see some negative reviews about customer service. However, I had a great experience with customer service. My pustular rosacea started to noticeably decrease in redness and bumps but my skin was extremely dry and flaky. I contacted customer service and they were very thorough in the questions they asked. You could tell they really wanted to understand the problem. After my rep and I talked, she realized my formulation was a little off and immediately started the process for a reformulation of my cleanser and night cream at no cost to me. They also gave me tips on how to utilize the products I had while waiting on my reformulation to come in. They have truly provided a tailored service and I can’t wait to get my reformulation in.