www.mobilityshop.co.uk/

DONT SHOP HERE! THEY HAVE AWFUL CUSTOMER SERVICE. Chair was too heavy for me to self propel. When I tried to exchange it after using it once from car into tesco. I was told ‘you sat in it, it’s considered used’, I wouldn’t buy anything from this place ever again!

First off my problem was with ugo and their product not with mobilityshop. co. uk the delivery was fast and unproblematic but the product was awful to steer even for the person pushing me. Ugo were rude, patronising and generally unhelpful, it took a week to arrange a return hoping the refund will be processed faster than the collection

I already sent an email explaining that this chair is not helpful and a safety hazard. It keeps moving on buses even with the brakes applied, it takes me into the road when going down hills and I can’t get any lift to go on/off curbs. It’s a dangerous product and it’s disgusting this company pretends to care about disabled people whilst offering such faulty products. Would give zero stars if possible.

No information provided that the frame needed a handyman to install it - I am still waiting for help