Frank Body - EU

The ordering process, shipping and correspondence was a horrible mess (it always worked so smooth earlier, what happened?), it was a nightmare with overcharging, VAT and one message on your web site and a different reality during the billing process. After many frustrated messages back and forth during several weeks I was compensated well and are now happy again.

I really love the products and the customer care, very professional. But since brexit buying on this site has been super expensive due to the custom taxes! I really hope you can fix this issue.

I ordered my first product years ago but now with the new system I don't have points for those order(s). The import duties were also a surprise for me. I payed €30 for an €100 order. There could have been a warning/heads up on the website

I really like your website, but would wish for you to enable shippment to Europe that won't require the customers to pay the taxes and VAT after ordering. It is always a hassle to go to a post office to be able to recieve the order.

Bestellung war relativ einfach, der Versand nach Deutschland hat natürlich etwas gedauert da das Produkt ja noch durch den Zoll musste. Aber sonst, super