Wax Wax

Wax is amazing, customer service is not great. One shouldn’t have to reach out multiple ways just to get a point across that still was not reached

I haven’t gotten my order

they did not respond on my return request

This is my 4th time ordering from Wax Wax and there’s never anything that’s smooth sailing. This very last time I purchased 10 pounds of wax and only 5 was delivered over 2 weeks later. When I called to inquire about the other 5 pounds Maria states she was going to send out the other 5 pounds same day. I asked Maria due to my CONSISTENT inconvenience can I get the large wax sticks needed for melting down wax and she included 1 in my order. The time before that the wax came in late AFTER I had purchased next day delivery and had to reschedule my clients. This will be the very last time I order from wax wax because as a professional they don’t respect my business!

Never received my item I was reached out via text and email with still no no solution yet I was supposed to receive my package on 1/30 it is 2/14 and still nothing. I put in a claim with them and still I have heard nothing back!1st and last time purchasing through this brand