I was so pleased to
I was so pleased to see VSL improved their packaging and cooling pack procedure, that now ensures my product gets to me cold and still live bacteria. For a short bit, I avoided ordering in hotter weather months because I was treated poorly when I contacted vsl to complain the product arrived not cold, with the ice packs completely melted, warm, and had me questioning if the bottle I had was even still live bacteria. VSL replaced the product, but with wording like "this one time only"...are you scolding me!? The instant it's delivered, I retrieve it from my porch, unbox and refrigerate. They finally must have gotten enough complaints that they realized they had an actual problem, and addressed the packaging cold packs.