vivanaturals.com

April, 2024 - I purchased my second bottle of Elderberry, Vit C + Zinc. The expiration date on this order was sooner than the bottle purchased in November, 2023. I would expect the older inventory to be shipped before a newer lot. Otherwise, no concerns with my order. Shipment arrived earlier than projected.

You can only set the next delivery date. None farther out. I tried this by selecting tomorrow and on another cycle selected a distant date. Turned out I was cancelling the one I just thought I ordered. The system didn't alert me. I guess this makes sense but I needed to bump into it to find out. As a result it took two more weeks to get it until I wondered where it was and figured this out.

Disappointed I wasn’t permitted to use my reward points. Called Viva three times, left my phone # for a call back! No call back from them!

Marked as shipped, but it hadn’t shipped yet - in fact according to UPS it wasn’t actually shipped until almost two weeks after I ordered. And now six weeks later it’s sitting in a UPS warehouse with no delivery date. Frustrated, because I’ve run out of the products! No empathy from customer service, just excuses. In a world where we are used to great delivery experiences, this company really needs to get their act together

Shipping issue