Sulwhasoo

As much as I love the products and have been using this brand for years, I am questioning as to ever order again. It’s in very poor taste there is no number to call. Even more so, a package of mine was lost now over a month ago and trying to even hear back regarding it has been beyond challenging. I have been the only one to reach out and check on updates and it takes more than a week to hear back. Problem solving revolving around an elevated customer issue should not be handled this way. I’m not asking for anything special. All I’m asking is for a replacement package, with the same samples I checked off. I have also reached out because should I get a replacement package, it needs to be shipped to a different address as I am no longer at the original destination. That is how long this has taken and it’s very disconcerting. I am also getting the impression that even if I receive a replacement package, hell, even a refund, there would be nothing else, like a coupon or something like that. I am not asking or demanding of anything, I only just think you are supposed to keep in good standing with your customers and loyal clients and something should be offered if something this disaster plus is happening.

The worst customer service. I spent a lot money on skincare and couldn't figure out how to add the free samples so I messaged customer service. They told me to make another purchase and they would send me samples so I foolishly did and did not get any samples. They are just free samples I know, but why does it have to be so stingy and difficult. I want to try products and buy products. I think the products online are not as new as the products in store.

i have no review your rep never followed thru

You do not respond to customers

Didn’t receive the samples, wrote to customer service with no response. Terrible customer service.