Mannatech

New website ordering is very confusing. I changed my automatic order for 5/1/25, but 2 weeks passed I didn’t receive so I called in to find out I didn’t specify my payment which I DID. They told me they will send out next day. The New website is very confusing and complicated. Previous site was much better. I don’t received email when they processing my order which they DID before. I don’t understand why making difficult websites to making ordering.

The new back office is a disaster. Constantly having issues to resolve. Super frustrated!

I HAVE ALSO SENT AN EMAIL ON THUR MAY 22 25 Please forward this email to your finance department as I no longer have a upline that is alive to fix this for me. I used to deal with the 4 star team back in the day as there have always been certain levels who can approve things and the response that was given to Jose the other day is not acceptable. I joined Mannatech in May 1996 when Canada opened and have been using the products for all these years. I gave up building the business many years ago but have been a very faithful customer on autoship for these 29 years! When I went in to order for an old customer Richard Johnson his old number was no longer active so I set his order up on my C#112871 on Auto order on March 28 2025 so I could use it for my qualifying volume so I did not have to order. I was shocked to learn your new computer system on April 30 decided to not only change this auto order off the 10% savings and also switch off Richard's MC ending in 0518 and for some strange reason switched this order for 246. 93 (should have been 232. 91 the same as the month before) to my Visa ending in 4804! Then to make matter worse somehow on May 1 2025 your new system decided to take parts of my Feb order that was cancelled when I set up the auto order of March 28 25 for Richard and send me 3 separate boxes that also was charged to my Visa ending in 4804 again!! Please see all the attached screen shots from my VISA for Cindy Ferguson for proof. I had more problems today trying to order products for my Mom since my Visa is at my limit so I used hers and had challenges that I hope get fixed as there is so few products we can order in Canada so I needed to switch the order to NFR but there was no back button to make the change. I did NOT press confirm order for 79024591 for Joyce Malenstyn and in the old system that would not be a problem. Anyhow I learned today that now Customers volume count for me to qualify so I do not need an order for May to get my little pay that goes into my US bank in your system. So I really would like to use my Visa again as I am too close to my limit as $435. 64 USD came to $620. 34 CAN that was all put on my Visa ending in 4804 that was all a surprise and not in my budget. If I made the mistakes I would take full responsibility but this is all the fault of your new computer back office system! Which so far I am not sure why Mannatech switched from the old system that never glitched like this. I have no idea how many others had this happen to them and I have been trying to fix this for a week now and am beyond frustrated. I need the funds back on my Visa showing before the end of the month otherwise I get charged interest on the full amount. It may not seem like much to you but living near Vancouver BC is one of the most expensive place in Canada to survive. Please can I have this taken care of Friday May 23 2025. Then to top it off today as I was setting up a new enrollment for Richard Johnson this afternoon so this can not possibly happen again I set him up his new account number. I tried over 7 times to enter his payment information and it kept giving me an error in red: " there was an error in your form please review it. We were not able to add your payment information. Please try again" Richard's new account number is 6055361 in Idaho and I wanted to add his MC ending in 0518. Seriously!! So now I need someone to fix this so I can put through a new auto order for only Plus and Manna C this month. Hopefully once you correctly charge $232. 91 USD on Richard's MC for the April 30 25 auto order that was done on C# 112871 we can switch the MC profile to Richard's new account. I appreciate your help with this as I love the products and want to continue on them and wish I could budget for more. But Mannatech now needs major help with their IT as this has created more work for all of you needlessly. I understand it is not your fault personally either. Please email back when my Visa has been credited back the 435. 64 USD. Thank you in advance, Cindy Ferguson C# 112871 13044 24 Ave Surrey BC V4A 2G1 cell 778 840-3707

I got charged 250$ order was canceled and I can't reach anyone. Email after email . . . nothing.

STILL waiting for my refund after 3 phone calls! No very impressed, I have NEVER had servcie like this before , dealt wiht Mannatech for over 20 years!