Mannatech

Do not like the web site

New website can be difficult to use, order was incorrect, was billed for canceled order and could not get refund via customer support, even though all requested information was provided. (Had to dispute with credit card company). Favorite products have been discontinued and replaced with inferior new products

Since the rollout of the new back office things have not been good at all. We used to have a wait time of 1 min it said to get our phone calls picked up. Now its almost non existant! I called twice previously; on hold 15-20 min then just got cut off. Or, on hold same time and said to leave a voice msg which I did to get a call back -- NEVER GOT A CALL BACK. I even called Vida in Canada and she said she would tell whoever in Texas to please put me at top of list and call me back -- never got one. Any time I talk to anyone in my down line about how to order or things going wrong showing on our 'subscription' page etc they have said 'don't even start talking to me about Mannatech'. I finally called late afternoon last week and got through because of seeing quite a few 'subscriptions' on my back office with no products shown, no amounts and I was told that was a glitch AGAIN so delete them. Well, how to do that without messing things up ? so was told where to click. I have been involved with Mannatech since 1996 and have never experienced such frustration with ordering and the web site. Another example is an order that was placed separately because I couldn't get my subscription order to put in the products and take others out successfully. It was placed on May 1 and I don't know how many emails I received saying it was on the way but then no tracking number and I believe it is now supposed to be delivered to me today, May 12. I had ordered it separately as I wanted it to arrive right away as needed it . . . but no. I have taken the time to listen to the videos on the training and then because of people calling me so frustrated, I have gone in and done step by step to order and put that into a step by step email for everyone below me to try and help them as there was no way to contact Mannactch it seemed. I also did the same thing regarding loyallty points when I finally found out we had to phone in to get them used up-- good luck on that as I still haven't got that part done on my account. Also, made up more emails on what the 10% discount is all about and when and how it comes off the orders but telling them bundles already have a reduction in price. Also just last week I finally got through and asked questions about the multi-glycan club. I had found out there was a print out but still have no idea what a 'generated coupon code' is. And we are told we can redeem them all or some but on the print out - which I forwarded to my downline, there is no explanation how to do that. I certainly hope there is never another huge change like this as it sure has thrown a 'monkie-wrentch' into the system for all your customers and associates not to even mention the people who answer the phones as they have even agreed when I asked, things have been challenging

I emailed twice and left a voicemail requesting to cancel an order, and I was ignored.

Haven’t noticed a difference in anything since taking. Signed up for the subscription, and my next order hasn’t come/I can’t find any record other than my original order that I subscribed. I tried reaching out to the customer service email 2x with no response. This company seems fishy, and I wouldn’t give my money unless my health coach continued to recommend it. It’s too expensive to not have a great customer experience.