Bad matcha, bad service
I have been a loyal and enthusiastic customer of SuperFeast until now. As someone who drinks matcha daily, I was extremely disappointed to receive a batch so bitter that it was virtually undrinkable.
When I contacted customer service, the response was essentially that I was out of luck and perhaps I could use it for baking instead.
This is not a matter of personal taste or preference; it is a matter of quality control. A product that falls so far short of its expected standard deserves more than a dismissive response.
Unfortunatey, the customer service was as disappointing as the match.
Fortunately, there are many excellent companies to choose from.