I am constantly impressed with
I am constantly impressed with the service this sweet company provides. When I needed a replacement, they simply sent it off without a hitch, but with a very, very kind email. My dog has one of the collar devices and I have a key ring attachment that is beautiful, (the purple one, fyi), along with a silk scarf in the prettiest teal blue. I also use their massage oil... top of the line stuff. If you are interested in this technology, give it a try. They truly stand behind their products and service.