Personalabs

Good service once I learned how to work through the details of the website. Now if the results are easy to get.

Easy to use. However, the autofill is wrong on 2 spots (first is when it fills in the whole spelling of the state instead of the state postal abbreviations and second, it autofill's the zip with the phone number). The first one is the worst because it won't generate lab order and everything is correct. Unless you know the state has to abbreviated, you would have to contact customer support.

Easy site to navigate and schedule an appointment but it was unclear on steps to take after the order form was created. I paid and generated a new lab order and figured it out myself that I need to find a location near me to get the order filled. Made me nervous that I had already paid without getting directions for how to get the labs done. Would like more clarity around that before paying and for ease of the patient/user experience

I missed the 30% discount because it wasn’t obvious at checkout. I thought it might be automatically applied when I didn’t see the link for it. Why have the customer click on a separate link instead of having them enter the code on the checkout page? That would be more convenient and obvious. Otherwise, the website is great and easy to navigate.

The site should suggest users check the availability of the labs BEFORE choosing between Lab Corp and Quest. If I need to get the test done before a certain date, then I need to see which lab is available before that date. If I choose a lab, and place the order, then find out the lab has a long waiting list for appts, then its too late. And I don't like to be referred to as "patient." I am not (yet) sick. I just want to do some preventive test. I think the company used to send out email announcing promo but no longer now. Too bad.