NEWSTAGE - Phamaca

Simple question, simple and direct answer. All I could ask for.

I wish that I’d received my product and was writing a 5 star review. However, I’ve not yet received the ordered product. Customer service replied to my second email about not receiving the product that the shipping tracker said had been delivered. She kindly reordered at no cost, explaining it was a one-time benefit. I appreciate that. That was 5 days ago and the product has not yet shipped. It’s been several weeks, so I’m frustrated. The pandemic probably has impacted the company but I’m still frustrated. I give 3 stars because of the customer service person’s efforts. Shipping gets one star. I’m hoping to change my rating Upwards if I ever receive the product.

Why do I have to give my CC info again to get my bonus?

This is the second time I have received a damaged and leaking product from Pharmaca. Now I have to repackage the product and mail it in order to receive a replacement or refund. I received the prepaid USPS label to print out. Frustrating.

I carefully explained by writing that I hadn't received the back ordered item after 14 days but I got the impression that you understood the whole order.