Spooky2 NL

Spooky2 NL

4.5
Based on 104 reviews
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Edwin O.

Helpful customer service, but the ordering process could be improved

I intended to make my first purchase from Spooky2 and had a question about one of the accessories I wanted to buy. I included my question in my very first email, and I received an answer. Spooky2 also offered to help me through the entire process of placing my first order. I then sent several emails with the products I wanted to purchase and had contact with one particular customer service representative. He was very helpful, friendly, and patient throughout the process. After discussing all my questions and requirements, I made a list of the products I wanted to order. Customer service offered to put all the items into my shopping cart for me. I agreed to this, although I normally prefer to manage my own shopping cart so I can check everything myself. In this case, the shopping cart was created in the background by Spooky2. Because there were quite a few products and accessories involved, we had to communicate several times to make sure the correct items and quantities were added. Eventually, they sent me a list of all the products that had been added, and I noticed a few mistakes. Of course, mistakes can happen—we are all human. However, some of the mistakes surprised me because they involved things we had already discussed. One mistake concerned an item from my very first email, which we had specifically talked about. Another was related to combining certain accessories, something I would expect Spooky2 customer service to be familiar with. Fortunately, I checked everything carefully myself and contacted them again so the mistakes could be corrected. After that, I was able to finalize my order. For payment, they offered me a special payment link. Since I have a credit card, I probably would have preferred to simply pay directly with my credit card. Nevertheless, I accepted their help and used the payment link. I found the process a little confusing, and it took me some time to figure it out, but eventually everything worked. Later, when I received my credit card statement, I noticed that the transaction appeared with a status indicating that it was “recurring. ” This was not what I expected, since I had made a single purchase. My credit card company could not change this, so I had to contact Spooky2 again because only they could correct it. Spooky2 responded and assured me that I would not be charged multiple times and that everything would be okay. I believe them, and I appreciate their response and their willingness to help. However, this experience has made me realize that, for my next purchase, I would prefer to manage my own shopping cart and make the payment directly with my credit card. That would give me more control and allow me to check everything myself before placing the order. This is why I cannot give five stars. I see many five-star reviews for Spooky2, and I can understand why—the customer service was genuinely very friendly, helpful, and patient, and for that part I would definitely give five stars. For the complete ordering process, including having customer service manage the shopping cart and the payment process, I would give four stars. And honestly, four stars is still a good rating. The people I dealt with were very helpful and clearly wanted to make my first purchase as easy as possible. I just think the process could be improved by giving customers more control and by checking the order details more carefully before finalizing the purchase.
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Wim W.

Spooky2 Phanotron Tube

Gekocht Spooky2 Phanotron Tube, Werkt prima op mijn multiwave Oscillator.
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Roel N.

long way to go to find info

My experience with the Generator X pro kit Since I and my partner are both very sensitive, we are still working on the detox. first at 0. 5 V building up to 2. 5 and now at 5 Vollt. I am also orientating myself to collect information about treatment. However, that is quite complex, there is no database with reference to information. There is a forum, facebook groups, blog with search function, news and many advertising letters, telegram groups with a lot of info, go map it out! It is a beautiful device with many possibilities. Another experience is that spooky has annoying repetitive pop ups and uses a point system that seems unfriendly.
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Jocelyn V.

Zeer goede service maar bij mij werkt frequentietherapie vooralsnog niet.

De serviceverlening van Spooky is uitstekend. Snelle respons, snelle verzending, goede updates over levering. Alleen heb ik na 1,5-2 jaar nog geen resultaten van de diverse behandelingen.
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