I've never had an issue
I've never had an issue with any order from Rinse as far as ordering and delivery. My only issue ever has been that the lavender version of Tallow Balm was either old or the scent is not that great. To me it just smells like tallow. I'm a little embarrassed to use it in public. My friend says it just smells like a candle shop. The frankincense one however, smells very nice. So I don't know if it's an issue with the scent or if the two that I ordered about a year ago were old. I just know that going forward if I'm ordering one it's going to be frankincense.