I hope this message finds
I hope this message finds you well. I recently purchased your PLantur 39 Shampoo and Conditioner with the expectation that it would help dye my grey hair, as advertised. Unfortunately, after using both products as instructed, I have not noticed any change in the color of my hair, and the products did not deliver the expected results.
I am quite disappointed, especially considering the claims made about the effectiveness of the product for grey hair. As I still have one unopened shampoo and conditioner, I would like to inquire if it is possible to receive a refund for this purchase.
Please let me know the next steps to process this request. I would appreciate your assistance in resolving this matter promptly.
Thank you for your attention to this concern. I look forward to your response.
I've sent this email and no one replied back. Very disappointed.
Best regards,
Renata