eu.neomwellbeing.com/

Purchased online from Neom website.

Disappointed with your lack of communication

order process was simple, product design needs work

So disappointed - my pod came smashed.

I ordered two wellbeing pods and never received them. I contacted Neom to see where they were and they stated that the order was never received which is unusual as I received a tracking number and shared this with them. I think I was communicating with a robot via email as when I mentioned that it could potentially be fraud and asked for somebody to contact me the response was that they would but they never did. After emailing back and forth for a considerable length of time and not hearing from anybody via phone as requested I contacted my bank who returned my money but confirmed it was Neom Organics a legitimate company and it wasn't fraud. I'm so disappointed as these were gifts for my family and I was looking forward to receiving them. However the most disappointing part of this process was the customer service.