Great products / So-so service implementation
Love the product (protein shakes)!
Love the workout exercises (Metabolic renewal)
Customer service reps are very nice (I have dealt with Venus)
However, the website does not allow me to manage my own subscription (very frustrating) and I have to rely on seeing the email for changes and respond in less than 3 days (doubly frustrating)
Also, I have emailed customer service twice about starting a punch card with no response (triple frustrating)