I got it!
I had ordered a styptic pencil from the Men’s Room Barber Shop. They promptly mailed it to me. Unfortunately, when I received the package, it had several holes in it, the pencil’s packaging had been opened, and the pencil itself was missing! So I called the company, and, without hesitation, they s not me another one. At no charge. That one arrived intact, and I am happy with it. I would definitely do business again with this firm.