Great customer service
I bought the Lux Neo 180, i had a problem installing it, customer services helped me until i managed to hook it up. After months of use, one of the nozzles did not retract, i contacted them and they sent me a code to purchase a new new replacement. I chose the Neo 185 because i liked the knob that turns the water on more than the one on the 180. I am happy with my bidet and very happy with Lux customer services, they exceed my expectation.