When the pump on my
When the pump on my bottle was broken, customer service told me I needed to go buy another pump from somewhere else because they are back ordered. They sent a video showing me how to open a pump, which was condescending because I told them my conditioner pump opened just fine. The company having a tutorial video tells me this is a common problem that they blame on the customer, and according to Reddit, this is a common issue that never gets resolved. At this price point, I expect the pump to work and I expect a customer forward approach.