Miss human contact
You were great when you had a telephone number to call and ask a question about a product. Whenever I needed help and spoke to a person, I bought more products. I don't like chatting with a robot. Since I can't speak to a person I don't
try as many new products as I used to, I recommended your products to a few friends but since they could not ask questions about your products or pay by speaking to a person, they bought from a company that had a telephone number to speak to a human. Yes, we are older, but we have money to spend.