Skin Inc - North America

Hi, I heard a lot about your company but not only was I disappointed but shocked aswell. The serums and creams or gels didn’t mix at all the pumps weren’t working. I couldn’t get anything out of the bottles.

The serum does not help me with hydration and the hydrating mask is hydrating but breaks me out. Unfortunately the company does not allow returns for used products.

took multiple attempts through email/social media to get a response from customer service regarding the tracking of two orders.

I placed an order weeks ago and still haven’t heard anything on shipping. Reached out to customer service only to find out one item wasn’t available. Was told it will be shipped out and still nothing

The product arrived already defective. I didn’t realize it until 10+ days later when I saw a video showing the metal part vibrating; mine did come that way. I had to contact customer service who asked for photos and videos and at one point said “appeared to have moved slightly.” I was irritated and said I could send her 10 more videos to prove this device is defective. She later emailed saying a replacement will be mailed. I’m still waiting for the replacement. In the meantime, the device totally went out on me. The lights won’t stay on, so I had to hold it down to use it. The following day, lights are completely gone. I checked the batteries, they’re good. It was definitely the device. At this point, I don’t even want the replacement. I am ready to return this very expensive “toy.” I spent over $500 for this and serums. Now I have all these serums with no light device to use it with. I hope that I do not encounter any problems with getting my money back.