Late Order, Happy Customer
I inquired about an order I was expecting. I was told there was a delay due to the holidays and that I should've received an email letting me know. I hadn't received an email but I understand things happen so I thanked the representative for the info and ended the chat. A few minutes later I received an email letting me know they apologize for the inconvenience and gave me $10 off my next order. I didn't even ask for that and they didn't need to do that. I really do appreciate it though.