The Schumann

I have waited for a confirmation of return for a week now. Nothing. I have written emails and every time it takes days to get a response as if you are trying to stretch the time so I am no longer in your return window. I am so disappointed.

And I am not talking about the product…. but of the customer support to receive what I paid for! They do not have a customer support line, only email and they respond to emails whenever they want, which is whenever they feel like it…. Terrible business standards! I hate to put bad reviews and very rarely do that…

Horrible support. Very slow customer service response with delivery issues and not responding for return request.

not only is this overpriced - the return policy is shit.

The first device didn't work after a bit & I had to jump through hoops to send videos as proof & secure a replacement. The 2nd device was shipped in a large box with no packaging (I thought this was sensitive equipment!) & didn't work properly from the get-go. When going to customer service, they simply sent a routine reply to return the item with ALL packaging & boxes. What a scam. Don't believe the hype!!