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Shipping was fast. Quality of product is less than expected

It was not enough hair!!!!

So, the hair looks great but the clips were not attached to the weft. It was the expectation that the clips would be attached.

They haven’t addressed this issue yet and I realize that my purchase was months ago. However, I really enjoyed the other headband wigs and I am considering buying another one.

I got a reply however what I don’t understand is why can’t I get a refund ?