Cliganic

Amazing experience

I called customer service on Sunday, 7/26/26, at 7:30 am EST regarding kit contents questions. Expecting to leave a voicemail, to my surprise, my call was answered, and the explanation was that they are stoppers. This was extraordinary "excellent quality customer service" to answer on a Sunday, no less at 4:30 am PST. Thank you, Cliganic!!

I purchased Cliganic's Organic Jojoba Oil and initially experienced an issue with the pump dispenser. The pump was defective and leaked oil from the back side during normal use, resulting in wasted product and a mess on my bathroom counter. After discovering the issue, I contacted Cliganic customer support and provided a video demonstrating the defect. While the process took a little time and required some follow-up, I was impressed that the customer service team took my concerns seriously, reviewed the evidence, escalated the matter for further consideration, and ultimately provided a full refund. Throughout the process, the representative remained professional, courteous, and respectful. What stood out to me was that Cliganic was willing to revisit the situation and make things right. No company is perfect, and occasional manufacturing or packaging defects can happen. What matters is how a company responds when they do, and Cliganic ultimately demonstrated that they stand behind their customers. This was my first purchase from Cliganic, and while the experience started with a problem, it ended on a positive note. I appreciate the professionalism shown throughout the process and the willingness to reach a fair resolution. Based on how the matter was handled, I would not hesitate to purchase from Cliganic again and recommend them to family and friends. Highly recommend both the product and the customer service team!

Everything from website ordering through shipping went off without a hitch. Thank you!

Great products, arrived in a reasonable amount of time. Customer service is excellent.