Fantastic Service for First-Time Customer
When my original shipment was delayed, I emailed their service representatives, who responded to my query within hours. Though I only requested information about when my shipment might arrive, they immediately shipped a second order to my home, which arrived in days. I'll add, too, that the customer service reps with whom I emailed were delightful, professional, and efficient. Wow!
Their excellent handling of this situation (even when it's not their fault) indicates the degree to which they value their customers. I only wish that more companies would take a page from the ACLens handbook for customer service.