change of address? no problem!
So I moved twice in 8 months and forgot to let Billie know. When my regular shipment of razor blades did not arrive, I checked my email (which I had neglected to read) and found that my shipment went to my old address. I checked with people at the old address, no luck. I emailed Billie that I forgot to tell them I moved. No problem. I received a new shipment in 3 days! Excellent customer service!