Amazing Customer Service & Great Product – Just Not the Right Fit for Me
Altogether, the Saalt Cup was very comfortable to wear and easy to insert—I had no complications with insertion at all. However, removal became difficult when I couldn’t locate the cup and struggled to get it out.
That said, Saalt’s customer service was absolutely incredible. They sent me helpful videos, detailed resources, and even connected me with a real person for live support. Through that process, I discovered that I have a very high cervix, which was the only reason the cup didn’t work for me.
Because I was determined not to go back to tampons or pads, they went above and beyond by recommending alternative cups and even menstrual discs that might be a better fit. I ended up ordering a disc instead.
I want to emphasize that the cup itself worked flawlessly—no leaking, extremely comfortable, and I couldn’t feel it at all. It just wasn’t the right fit for my anatomy.
Without me even asking, they offered a full refund, which I truly appreciated. I would highly recommend the Saalt Cup for anyone with a normal to lower cervix. Their team is phenomenal and guided me through every step of the way.