Buy local
I placed an order directly with Plant People since the website is less expensive than my local retailer. I placed the order on 9/7/2019. On 9/09/2017 I received an email stating the order has shipped. Its now 9/16/2019 and still nothing. Don't bother calling since it goes right to voice mail that won't be returned. I emailed and was told "Sorry for the confusion. If you track a USPS package and it shows no movement, rest assured that your package has been sent out. USPS sometimes does not scan packages until they arrive at their final destination.Best,Angela". Well, the tracking still says "Pre-Shipment September 9, 2019 at 5:18 pm.Shipping Label Created, USPS Awaiting Item.NEW YORK, NY 10013 " Not only is USPS awaiting the item...so am I. Thankfully, what I ordered isn't for relief since I'm in chronic pain after multiple spine surgeries..oh wait..THAT IS EXACTLY WHAT I ORDERED IT FOR. Just tried calling again and "no support agents are currently available". Not shocked to hear that.