WooCommerce- plantpeople

I placed an order directly with Plant People since the website is less expensive than my local retailer. I placed the order on 9/7/2019. On 9/09/2017 I received an email stating the order has shipped. Its now 9/16/2019 and still nothing. Don't bother calling since it goes right to voice mail that won't be returned. I emailed and was told "Sorry for the confusion. If you track a USPS package and it shows no movement, rest assured that your package has been sent out. USPS sometimes does not scan packages until they arrive at their final destination.Best,Angela". Well, the tracking still says "Pre-Shipment September 9, 2019 at 5:18 pm.Shipping Label Created, USPS Awaiting Item.NEW YORK, NY 10013 " Not only is USPS awaiting the item...so am I. Thankfully, what I ordered isn't for relief since I'm in chronic pain after multiple spine surgeries..oh wait..THAT IS EXACTLY WHAT I ORDERED IT FOR. Just tried calling again and "no support agents are currently available". Not shocked to hear that.

This is probably the 6th time I have stated my opinion- on July 6 2019 I placed an order # 213438-A -On Aug 7 I contacted you by e-mail that I had still not received my order-and a woman named Lamiya e-mailed me back stating my order was in fact in transit and I would receive it in 2-3 weeks. Sept 2 I again sent an email stating I still had not received my order and now I just want my money (16.10) back as it is too late in the year to plant plus I should not have had to wait to over 2 months to still not receive an order-have sent several emails since asking for a response before I contacted the better business bureau and social media-yesterday I did in fact do both and sure enough on FB was told you would look into this and get back to me- surprise NO RESPONSE yet again! Customer service for any company is the name of the game -it can make or break you and your service is deplorable and I will continue to state that fact