Phenomenal product and customer service!
First of all, seeing this company's interaction with its customers and potential customers in the comments of their Facebook page is great, and sometimes even hilarious. This is a company doing something right.
Now, onto the product review. These razors are amazing. I got my starter kit almost a month ago and I still haven't changed the first blade I put on. It's nickel-free, so it doesn't cause any irritation. Not only that, but it's given my skin a chance to calm down, so all the irritation bumps I had are completely gone, allowing for an even closer shave. You don't NEED shave gel, but let me tell you that the cloud shave foam is worth it. It makes your skin feel like how it looks in the Gillette commercials when they're shaving their already hairless legs that have been soaking in a bath of skin nourishing oils for the most perfectly hydrated skin ever. But seriously, the shave foam is richer in consistency than a regular shave gel, but then it foams up to a whipped cream texture and shaving with it is like shaving through butter. Basically, it's what I always imagined my perfect shave to be. Surprisingly I have not dropped it yet, which is unusual for me considering I drop at least one thing a day in the shower. The handle is sturdy, heavy enough without being too heavy (maybe that's why I haven't dropped it - yet), and solid. And the entire thing is magnetic so you can stick it pretty much however you want on the holder. And the moisture strip doesn't dry out and become rough like the one from Billie does.
All in all, this is the best razor I've ever used, and their customer service is the best and they talk to you like a respectable human being. Definitely give them a shot and you won't be disappointed.